Complaints Handling

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What is a Complaint?

The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization.

1. The complainant can use any of the modes of communication.
2. The complaint logged on GCS complaint log.
3. The complaint shall be recorded, acknowledged by Customer communication and shall be forwarded to Technical Manager.
4. In case of an anonymous complaint, or inadequate description, Head System Certification reserves the right of dealing with the complaint as deemed appropriate.
5. Technical Manager shall investigate, keep complainant updated on status, and communicate the decision & actions to the complainant.

If you are not satisfied with the service provided by GCS, you can directly fill the form from Contact Page or email us to cert@gcscert.co.uk

The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter.

1. The appellant can use any of the modes of communication.
2. All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Technical Manager.
3. Technical Manager shall ensure proper tracking of appeals.
4. Technical Manager shall investigate, keep appellant updated and communicate the decision & actions to the appellant.
5. Technical Manager shall take suitable Corrective Action and Monitor its effectiveness.

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