COMPLAINT

The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization.

COMPLAINT HANDLING PROCEDURE:

• The complainant can use any of the modes of communication.
• The complaint logged on GCS complaint log.
• The complaint shall be recorded, acknowledged by Customer communication and shall be forwarded to Technical Manager.
• In case of an anonymous complaint, or inadequate description, Head System Certification reserves the right of dealing with the complaint as deemed appropriate.
• Technical Manager shall investigate, keep complainant updated on status, and communicate the decision & actions to the complainant.

If you are not satisfied with the service provided by GCS, you can directly fill the form from contact page or email us to cert@gcscert.co.uk

Appeal Process

The appeal is the expression of dissatisfaction on the result or outcome of the audit, certification decision or any other related matter

• The appellant can use any of the modes of communication.
• All the appeals shall be recorded and acknowledged by customer communication & shall be forwarded to Technical Manager.
• Technical Manager shall ensure proper tracking of appeals.
• Technical Manager shall investigate, keep appellant updated and communicate the decision & actions to the appellant.
• Technical Manager shall take suitable Corrective Action and Monitor its effectiveness